Customer Service Manager at LHH

The Customer Service Manager at LHH is responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and managing a team of customer service representatives. This role involves developing and implementing customer service strategies, monitoring performance metrics, and identifying areas for improvement to enhance the overall customer experience. The manager will also be responsible for training, coaching, and motivating the customer service team to achieve departmental goals and uphold company standards. This position requires a strong understanding of customer service principles, excellent leadership skills, and the ability to analyze customer feedback to drive service enhancements. The Customer Service Manager will act as a key liaison between customers and other departments, ensuring that customer needs are met efficiently and effectively. The role is crucial in maintaining LHH's reputation for delivering exceptional service and fostering long-term customer relationships.