Enterprise Customer Success Manager at Flip

As an Enterprise Customer Success Manager (CSM) at Flip, you will be instrumental in fostering strong, long-term relationships with key enterprise clients. Your primary focus will be to ensure these clients derive maximum value from Flip's platform, driving adoption, satisfaction, and retention. You'll act as the main point of contact, understanding their business objectives and aligning Flip's solutions to meet those needs. This role requires a strategic mindset, proactive engagement, and a deep understanding of the customer lifecycle. You will be responsible for developing and executing customer success plans, conducting regular business reviews, and identifying opportunities for expansion and upselling. Success in this role means consistently exceeding client expectations, reducing churn, and contributing to the overall growth of Flip's enterprise customer base. You will collaborate closely with sales, product, and support teams to advocate for your clients and ensure a seamless customer experience.