Program Manager, Customer Service Center of Excellence (CoE) at Audible

As a Program Manager for Audible's Customer Service Center of Excellence (CoE), you will be instrumental in shaping and elevating the customer service experience. This role involves developing and implementing strategies that drive efficiency, quality, and innovation within the customer service operations. You will collaborate with various teams to ensure best practices are established and maintained, ultimately contributing to Audible's mission of inspiring imaginations and providing exceptional value to its listeners. This position requires a strategic thinker with a passion for customer advocacy and operational excellence. You will be responsible for identifying areas for improvement, managing key initiatives, and ensuring that the CoE acts as a hub for knowledge sharing and continuous learning. Your work will directly impact customer satisfaction and loyalty, making this a critical role within Audible's operational framework.