Technical Program Manager-Trust and Reliability at Gravity Payments

As a Technical Program Manager focusing on Trust and Reliability at Gravity Payments, you will be instrumental in ensuring the integrity, security, and dependability of the company's payment processing systems. This role involves leading incident response, managing post-incident analyses, and driving improvements to prevent future issues. You will also be responsible for the Business Continuity and Disaster Recovery (BC/DR) program, as well as enhancing PCI DSS and SOC2 compliance. Your work will directly impact the trust customers place in Gravity Payments, ensuring a seamless and secure experience for merchants and partners. This position requires a strong blend of technical understanding and program management expertise. You'll collaborate closely with engineering and operations teams, translating complex requirements into actionable plans. The ability to influence without direct authority and maintain composure under pressure is key to driving initiatives that uphold the company's commitment to reliability and trust. Your success will be measured by your ability to proactively identify and mitigate risks, and to foster a culture of continuous improvement in trust and reliability across the organization.