Business Operations Analyst at FanDuel
Interview Preparation Plan
The Business Operations Analyst at FanDuel plays a critical role in optimizing the company's operational efficiency and supporting strategic decision-making. This role involves diving deep into data to identify trends, troubleshoot issues, and develop solutions that improve various aspects of the business, particularly in areas like payments, risk, and customer experience. The analyst will collaborate with cross-functional teams including Product, Finance, and Risk to streamline processes, enhance efficiency, and ensure a seamless user experience. A key aspect of the role is the creation, automation, and maintenance of reporting dashboards to provide accurate and timely insights to leadership. The Business Operations Analyst will also be responsible for conducting root-cause analyses on payment exceptions and declines, working towards continuous process improvement through automation and the development of new solutions.
Key Responsibilities
- Analyze day-to-day payment performance, identifying and troubleshooting issues across acquiring, payouts, and APMs.
- Monitor and optimize authorization rates, settlement performance, and payment success metrics.
- Collaborate with Product, Finance, and Risk teams to optimize payment routing, cost efficiency, and user experience.
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